The company is working with Happy Returns, an e-commerce return technology company. Customers will be able to return products in person — without a box or label — for an immediate refund or exchange from participating retailers.
At the FedEx hubs, returns are sorted by retailer, prepared for resale and shipped in bulk back to the retailer that sold them originally. Refunds and exchanges will be initiated by the retailer at the time of drop off.
For example, a customer exchanging a pair of shoes will have the new order shipped by the retailer who sold the original pair when the returned pair is dropped off at a FedEx Office.
The in-person return service will be available at more than 2,000 FedEx ( locations across the United States, including 343 Walmart stores that have a FedEx station in-store. The service will start in Los Angeles and expand nationwide by the end of October, the companies said in a press release. Every state will have a participating FedEx location. )
Here’s how it works: Shoppers will start their returns on FedEx’s website or at HappyReturns.com and receive a QR code. Customers then bring the item — by itself without a box or receipt — and the QR code to a FedEx office for the return, Returns are usually approved on the spot and in most cases, refunds and exchanges are initiated immediately.
The returned item does not need to have been shipped by
Tue Oct 20 , 2020